FAQs • How do I report a power outage? (2024)

Please report power outages directly to your utility provider. In Davidson, this is likely Duke Energy or Energy United.

DUKE ENERGY

PHONE: Customers who experience power outages should call Duke Energy's automated outage-reporting systems: Duke Energy Carolinas: 1-800-POWERON (1-800-769-3766) or text OUT to 57801

ONLINE:Customers may also report an outage online at www.duke-energy.com/outages

SOCIAL MEDIA:Duke Energy will also provide updates on its social media channels to keep customers informed if significant outages occur:

VIEW OUTAGE MAP:Duke Energy's Outage Map shows all reported outages in our service areas. See how many people are affected by each outage along with estimated restoration times. Click here

ENERGY UNITED

PHONE: Call 1-800-EUNITED (1-800-386-4833) to use Energy United's Automated Support System.

ONLINE:Report an outage online by logging in to your Energy United Account.Customers can also sign up for outage alerts and receive real-time alerts of when power will be restored.

If a customer has information concerning the outage or would prefer to speak with a Customer Care Representative, call 1-800-522-3793.

VIEW OUTAGE MAP:Energy United's Outage Map shows all reported outages in our service areas. See how many people are affected by each outage along with estimated restoration times. Click here

FAQs • How do I report a power outage? (2024)

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